Privacy Policy

Who this policy covers

Housely is used by two kinds of people, and by a third group who never install it:

• Homeowners and renters, who keep records about their home, its equipment, and the work done on it.
• Home service businesses and their team members, who schedule and complete that work.
• Customers of a service business whose contact and property details a business enters into Housely in order to serve them. Where a business puts its own customer records into Housely, the business decides what to collect and why, and we handle that information on the business’s behalf.

Information you provide

• Account information — your name, email address, and, if you choose to add one, a phone number and profile photo. If you sign in with Google or Apple, we receive your name and email address from that sign-in, not your password.
• Property and business information — property addresses, unit and occupancy details, business details, service areas, business hours, and team members you invite.
• Home and work records — the equipment you track, its make, model, purchase and warranty details, maintenance plans, jobs, service records, parts, expenses, and invoices.
• Photos, videos, and documents — the images and files you choose to attach to a property, an item, or a job, such as receipts, manuals, and warranty documents.
• Text you write — job notes, checklist entries, work requests, and any feedback or bug reports you send us.
• Signatures— when you or a customer signs off on work in the app, we record the signature, the signer’s name, the date and time, the IP address, and a description of the device used, as evidence that the signature is authentic.
• Customer records entered by a service business — a business using Houselymay enter a customer’s name, email address, phone number, and service address.

Information created when you use Housely

• Subscription and purchase records — your plan, billing period, invoices, payments, refunds, and transaction history.
• Service activity — job status changes, reminders, notifications, and similar records needed to run the service and show you an accurate history.
• Notification registration — if you allow notifications, we store the push token your device is assigned, along with the platform (iOS or Android), so we can deliver notifications to it. You can turn notifications off at any time in your device settings.
• Diagnostics attached to feedback — when you submit feedback or a bug report from the app, we attach the app version and build, the platform and operating system version, the device model, and your locale and time zone, so we can reproduce the problem. We collect this only when you submit something.

Information that stays on your device

Some parts of the app read information from your device without sending it to us. We want to be specific about these, because the permission prompt alone does not tell you where the data goes.

• Location.When a service professional is about to tell a customer they are on the way, the app can use the device’s current location to estimate how long the drive will take. That calculation happens on the device. The location is not sent to us and not stored; only the estimated number of minutes, which the professional confirms, is sent. The app does not use location in the background.
• Microphone and voice dictation. When you dictate a note, your device’s own speech recognition — provided by Apple on iOS and by Google on Android — converts your speech into text. That audio is handled by the operating system’s speech service under its provider’s terms. Housely receives only the resulting text, which is saved as your note. We do not record or upload audio.
• Camera, photo library, and files. We can access only the specific photos, videos, or documents you pick or capture for an attachment. We do not browse your library.
• Calendar.Adding an appointment to your calendar opens your device’s own calendar screen with the details filled in, and you save it. Housely does not read your calendar.
• Contacts. Houselydoes not read your device’s address book. Customer contact details exist in Housely only because someone typed or imported them into a record.
• Label and text scanning. When you scan an equipment label, the text is recognized on your device. The resulting text is saved only if you keep it.

Website visitors

This website does not offer accounts, advertising, or analytics. Our hosting and security providers process ordinary request information such as an IP address, browser and device details, requested pages, timestamps, and security events in server or delivery logs. If you email us, we receive your email address and whatever you include in your message.

How we use information

• To provide the service and its features, and to keep your records accurate and available across your devices.
• To create and manage your account, your household, and your team.
• To send transactional messages you would expect — verification codes, appointment and reminder notifications, invoices, and job reports.
• To process subscriptions and payments, and to keep billing and tax records.
• To provide support, troubleshoot problems, and improve reliability and quality.
• To protect the service — detecting and preventing fraud, abuse, and unauthorized access — and to comply with legal obligations and enforce our terms.

How information is shared inside Housely

Housely connects people, so some sharing is the point of the product:

• Members of the same household see that household’s properties, equipment, and service history.
• Members of the same service business see that business’s customers, jobs, and records.
• When a homeowner and a service business work together, each side sees the information needed for that work — the appointment, the property and its relevant equipment, the job, and the resulting record or invoice.
• If you create a share link for an item or a job report, anyone who has that link can open what it points to, without signing in. Only share a link with people you intend to give access.

Service providers and other recipients

We use a small number of companies to run the service. They may process personal information on our behalf, for our purposes only:

• Amazon Web Services — hosting, database and file storage, and outbound email.
• Stripe — subscription billing and payment processing.
• Expo, Apple Push Notification service, and Firebase Cloud Messaging — delivery of push notifications to your device.
• Google and Apple sign-in — if you choose to sign in that way.
• Mapping and geocoding — when you save a property address or a service area, we send that address to a mapping and geocoding service to convert it into map coordinates, so distances and service areas work. We do not send your name or account with it.

We also disclose information when the law requires it, to respond to a lawful request, to establish or defend legal claims, to protect the rights and safety of people using Housely, and, if Housely is ever involved in a merger, acquisition, or sale of assets, to the party involved in that transaction, subject to this policy.

Payments

Subscription payments are handled by Stripe. When you subscribe, you enter your card details on Stripe’s own payment page. Housely never receives or stores your full card number. We keep the billing records Stripe reports back to us — your plan, amounts, dates, invoice and payment history — to run your subscription and meet accounting and tax obligations.

What we do not do

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising, and we do not serve ads in Housely.
• We do not use advertising identifiers, and the app currently includes no third-party advertising or analytics SDKs. If that ever changes, we will update this policy and our Google Play Data safety and Apple App Privacy disclosures before the change ships.

Your choices and controls

• Permissions. Camera, photos, microphone, speech recognition, location, notifications, and calendar are all optional and are requested only at the point where a feature needs them. You can grant or revoke each one in your device settings; the rest of the app keeps working without them.
• Notifications.You can change what you receive in the app’s notification settings, and turn them off entirely in your device settings.
• Your information. You can view and edit your profile, properties, and records in the app at any time.

Deleting your account

You can delete your account yourself in the app, or ask us to delete it by writing to privacy@housely.app from the address on the account. Our account deletion page explains exactly what deleting removes, what we may keep and why, and how long it takes.

We keep personal information for as long as your account is open and the purposes above require. After that we delete it, except where we need to retain records for security and abuse prevention, billing and tax obligations, legal compliance, an open dispute, enforcement of our terms, or on the expiry schedule of encrypted backups. Records created jointly with another household or business remain part of that party’s own records.

Security

All data sent between the app, this website, and our servers is encrypted in transit using TLS. We restrict internal access to personal information to the people who need it to operate the service, and we store data with providers that encrypt it at rest. No service can promise perfect security, but we work to keep the risk low, and we will notify you and the appropriate authorities if a breach requires it.

Children

Housely is intended for adults managing a home or a business. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, write to privacy@housely.app and we will delete it.

Where we operate

Housely is operated from the United States, and information is stored and processed there. If you use Housely from another country, you understand that your information is transferred to the United States.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a decision we make about your request. You can exercise most of these directly in the app; for anything else, write to privacy@housely.app. We will not treat you differently for exercising a privacy right. If a service business entered your information into Housely, we will refer your request to that business and support them in answering it.

Changes and contact

We may update this policy as the product and our practices change. The effective date above identifies the current version, and we will give notice in the app of a material change. Privacy questions may be sent to privacy@housely.app.